Last updated: October 2026
Relay is sold by Infinite Empire. We offer a 30-day money-back guarantee on all paid plans — here's how it works.
We want you to be happy with Relay. If you're not satisfied with your Pro or Business purchase, you can request a full refund within 30 days of your order date — no questions asked. This applies to your first payment and to each monthly renewal.
Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net and look up your purchase, or email us at info@therelayapp.net with the email address you subscribed with and we'll take care of it for you.
Once a refund is issued, your paid plan ends and your account returns to the Free plan. Your connected accounts and data stay intact — you simply lose access to the paid features. Refunds are returned to your original payment method; depending on your bank, this can take a few business days to appear.
Cancelling stops future payments — you keep your paid features until the end of the period you've already paid for. A refund returns money for a payment already made. You can cancel any time from the Pricing page, and request a refund within 30 days of any payment.
Free access granted through creator codes isn't a purchase, so there's nothing to refund. If you paid a discounted price with a promo code, refunds are for the amount you actually paid.
Questions about refunds? Email info@therelayapp.net and we'll get back to you.
Also see our Terms of Use and Privacy Policy.