Last updated: October 2026
Your privacy is a priority at Relay. This page explains, in plain language, what we collect, why, and how it's protected.
Relay is operated by Infinite Empire, which is the data controller for your personal information — meaning we decide how and why your data is used, and we're responsible for looking after it.
When you create a Relay account we store your name, email address and sign-in method (email/password or Google). We also keep your plan, connected social accounts, team membership, support history and basic usage data so the app can work for you. When you subscribe, our payment provider Paddle processes your card details — Relay never sees or stores your full card number.
Your information is used to run your account (a contract with you), deliver the features you pay for, send service emails (like your welcome email and receipts), keep the service secure, and provide support when you ask for help (our legitimate interests). If you opt in at sign-up, we may also send you product news and marketing emails from marketing@therelayapp.net (your consent) — you can unsubscribe at any time.
Your data is only visible to you and the Relay team, and the team only accesses it to run the service or help you with support. We never sell your personal information. We share data with: Paddle, our Merchant of Record, who handles payments, subscription management, tax and invoicing; the hosting and infrastructure providers that keep Relay running; and professional advisers or authorities where the law requires it.
We keep your information while your account is active. If you delete your account, we delete or anonymise your personal data, keeping only what we're legally required to retain (for example, transaction records for tax purposes).
All traffic between your browser and Relay is encrypted (HTTPS). Each account's data is isolated so users can only ever see their own information, access to data is restricted to team members who need it, and paid features are verified on our servers, not in your browser.
You can ask us at any time for a copy of your data, to correct it, to delete it, or to stop using it for marketing. You can cancel your subscription at any time from the Pricing page — you keep your plan until the end of the period you've paid for. To exercise any of these rights, email info@therelayapp.net and we'll respond within 30 days.
Questions about this policy or your data? Email info@therelayapp.net and we'll get back to you. For anything about marketing emails or unsubscribing, email marketing@therelayapp.net.
Also see our Terms of Use.